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Spinanga Casino KYC Check: What Do You Need to Send?

The license requires an identity check, and most cases are reviewed within 52 hours.

Start Verification

Licensed & regulatedCuraçao Gaming Control Board OGL/2018/5482/392

Clear Answers

Your Check in Six Lines

Six short lines settle who runs the check, how long it takes and where to ask.

Verified by

Spinanga Casino N.V.

Held under

Gaming Control Board Curaçao, OGL/2018/5482/392

Review time

52 hours

Required by

First withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Before You Send

Ready to Send Everything at Once?

Reading this leaves you with four clear steps and one tidy pile of documents.

The Documents Tab

A locked Documents tab sits in your account area, and it lists exactly what is still missing. Note the item names before you open your camera roll.

Avoiding Blur and Glare

Flat on a table, all four corners in frame, no glare and no fingers over the corners. Check the print is sharp enough to read before you send it.

Opening the Address Page

Open the address line clearly, with your full name and the date visible. Phone or bank statements usually pass, but a screenshot of a screen rarely does.

After You Press Send

Waiting is the quiet part: the team reads each file within 52 hours. A missing corner or an unreadable date is the usual cause of a second request.

Fewer Retakes

Less Retaking, More Sending

Most retakes come from a cropped edge or a dark photo, not from the wrong paper.

Proof of identity

ConfirmsWho you are

Must showPhoto page, all four corners, valid dates

Proof of address

ConfirmsWhere you live

Must showFull name, home address, recent date

Payment method confirmation

ConfirmsYour deposit source

Must showName matching the account, card or wallet name

Before You Withdraw

Checked Before the Money Leaves

You will see the four moments the check lands and what gets looked at each time.

Why Does My Name Not Match?

A name spelled differently on your card, or a date of birth that differs between account and licence, flags the account for a manual look. Expect a photo of your proof of identity or proof of address.

Age Check at Deposit

NZ rules mean nobody under 18 plays here, so a first deposit can prompt a quick look at your proof of identity before the account carries on as normal.

Why Is My Withdrawal Waiting?

Before the first payout leaves, the license requires your proof of identity and proof of address to be on file, so the request usually appears the moment you ask for a cashout.

Why Ask Before I Raise It?

Ask for a higher deposit limit and the team needs proof of identity and payment method confirmation first, so the larger amounts line up with a verified person behind the account.

Clear the Source of Funds Question Early

Holding a licence from the Gaming Control Board Curaçao, Spinanga Casino N.V. must confirm where player money originates. Think of it as routine paperwork with a legal driver behind it. Nothing in the request points at you personally; the same questions go to countless accounts, and answering them is how a licensed operator stays within its AML duties.

Which of these comes up depends on how you top up and where the funds sit.

Recent salary payslips
Bank statement showing credits
Sale or purchase contract
Pension or benefit letter
Proof of a savings account

Why Was My Document Refused?

An Unedited Copy Instead. Blacked-out corners, moved pixels or a file trimmed to hide an edge all suggest the paper was altered, so it cannot be trusted as proof. Send the untouched original file Photograph the page again from scratch

Details That Line Up. A middle name missing or an address written another way breaks the trail between the paper and the account you use here. Send the newer statement showing the change Ask support to correct your account details

Fit the Whole Page In. A thumb over the corner or a glare across the number leaves part of the paper unreadable, and a reviewer cannot confirm what is hidden. Lay the page flat in plain light Keep every corner inside the frame

Before You Withdraw

One Slow Check Now, a Fast Withdrawal Later

Spinanga Casino keeps the answers here short and plain, the same way the verification team writes to you.

When does Spinanga Casino actually ask me for documents?+

Your account must be checked at the latest before your first withdrawal goes out. The casino can also ask earlier, at registration or after your first deposit, so keep the papers ready.

The photo of my ID got refused. What should I do now?+

Look at the note the verification team added, which names the flaw, such as a glare or a cropped corner. Retake it in good light and send the new file from the same tab, and a reply follows within about 52 hours.

Can I send my passport photo from my phone?+

Yes, a phone camera is fine as long as the whole page is in frame and the text stays sharp. Lay the document flat on a table instead of holding it, and use the highest camera setting you have.

What happens to my check if my name has changed?+

Send one item in each name, so the old document proves the history and the new one proves the present. A short message to [email protected] explaining the change keeps the review moving.

How long does the Spinanga Casino identity check take?+

Our verification team aims to finish within 52 hours of receiving clear files. Most of that time is spent in the queue rather than on your papers, so a complete set on the first try keeps the wait at the short end.

Will you ask me for the same papers a second time?+

Not usually, since an approved set stays on file and covers later withdrawals. A fresh copy is sometimes needed when a document expires or your address changes, and [email protected] can confirm what is valid.