After these six answers, you will know how support handles data, licence, language and closing.
accountDo I need a reason to get a copy of my data?+
No reason is needed. Ask the team at
[email protected] or
[email protected] and they will arrange a copy of what is held, or its deletion where the law allows. Allow a little time for identity checks before anything is released.
accountCan I reach support late at night or on Sundays?+
Support runs around the clock, so late nights, public holidays and Sundays are all covered. The phone line, live chat and email stay open every day of the week. New Zealand times do not change that, so help is there whenever you need it.
accountHow long has Spinanga Casino held its licence?+
Licensing has been continuous since 2018, when the casino was established. The Gaming Control Board Curaçao issues it under licence number OGL/2018/5482/392, held by Spinanga Casino N.V. That is the regulator to approach if a complaint is not resolved.
accountWhy does the team answer in four languages?+
Because players here come from different backgrounds, so English, German, Finnish and Norwegian are all spoken by the support team. English is the language of every channel in New Zealand. Choosing your own language simply makes a tricky question easier to explain.
accountWhat if my verification is still pending after two days?+
Checks are usually finished within 52 hours of the documents arriving. If yours is still waiting beyond that, reply to the same email thread or call the New Zealand number and someone will look at it. Nothing is lost; it is simply queued.
accountDo I need to give a reason to shut my account?+
The request can be made without explaining yourself. Ask the team by email or live chat and the account will be closed; a cooling-off period or self-exclusion can be set up instead if you would rather pause. Balances are settled before closure.